These tv sites are for the most part stable and reliable in most cases. However, there are instances where KNOWN problems are occurring in which most are fixable, even if only temporary. The first step is to check if you are logged in. Hideout requires an account so make sure to register if you haven't yet.
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If the ad is just frozen, try scrolling down the window a bit until the ad resumes, you may need to leave the window scrolled down slightly.....The next step is to try refreshing the page. Most of the time this fixes the issue. If this doesn't work try closing the page completely and trying again. Then if that doesn't work, close the browser and re-open. If there is still no resolution, clear your browser cache, and in some cases you may need to restart your computer.
If the problem persists, more than likely it's a browser or compatibility issue. Try upgrading to the newest browser or download a different browser (Most of us use multiple browsers). It is possible your system does not have enough accessible memory to perform the pre-ad data loading. If you are low of ram or notice frequent lag spikes then you probably need more memory.
It's less likely but it's possible your page file, browser cache, or hard drive are low of storage space. Try cleaning your page file, run CCleaner to clean up Local Temp Storage files, and possibly even run DeFraggler to help optimize your drive speed. If after all these steps you are still having issues please report them through the support page. We will need: Browsers tested, browser versions, and if possible the description of the individual ad(s) it's happening on.